OK, I have been bugging the family to blog about our cell phone buying experence and I was told that this was supposed to be a family blog. So, it's up to me (Jim) to tell the story.
We started the day by making our first family trip to the American School where we had meetings with counselors for each child and some general orientation. After lunch there (Julie said that the chicken sandwich was the closest thing she'd yet seen to Chik-Fil-A - still not at their level, though), we took the train back to central Tokyo. We quickly located the Softbank mobile store on Omotesando Avenue. Softbank is the only authorized iPhone retailer in Japan.
When we arrived, in my less than perfect Japanese, I asked for help with buying 4, yes 4, cell phones. I also managed to ask for an English speaking representative. Someone came up and apologized to say that their computer system was down and we would have to come back later. It was a little after 2:30 so we started to think about looking around the area then coming back. Almost as soon as she told us that, someone came up and said that things were working again.
We were then escorted downstairs to the ordering area. This was a place with about 20 or 30 "windows" where you could sit across from the representative and discuss products, etc. They started to gather up 5 chairs for us but we realized that this was not going to fit (nor did we think we'd be there long). So with two chairs in place, we began the process.
This salesperson had been born in Japan but went to high school in Florida, so communiation was no problem. We explained that we wanted 4 phones (Carrie plus the kids) and that we wanted unlimited voice/text, etc. We started with Carrie's phone. After producing passports, alien registration cards, and credit cards, we managed to get approval to sign up for a 2-year plan. One cool thing was that we were allowed to select the last 4 digits of the phone number. Carrie choose the ones from her US phone. The middle four digits came up almost all 4's. The rep then had to prepare the phone and set up some things to help get things working in English. Then there was an email and electronic access account set up. Finally, about an hour and a half later, Carrie had her phone!
The kids (especially Matthew) were getting antsy, but they really wanted those phones. The rep finally convinced Carrie that she could take the kids and leave for a while as it was going to take some time. Julie and Matthew agreed to go and they went out for 30 minutes or so. We had not yet made it through Laura's set-up yet. Two more hours and we were finally finished. One saving grace was that they had a drink machine serving free soda and coffee. It also had some really nasty green tea. Believe me, after 4 hours, we'd tried just about all of them.
In the end, the kids would agree that the 4 hours was worth it, but man it was not easy! The rep did a great job but the process it just very, very long. She told us later that she'd never done that many at the same time before.
I can't tell you exactly how much we will be paying nor what our limits are (if any). The contract is in Japanese and the programs and plans are at least as confusing as those in America.
One more really cool thing thing we got was a mobile Wi-Fi router. It is about the size of a computer mouse and it can "create" Wi-Fi" from anywhere a cell signal is available. That baby cost around $40-$50/month with a two year contract and it takes up 2 phone lines. With this device, we can hook up ten different devices: Wii, computer, iPhone,... and use Wi-Fi. I have used it to "make" Wi-Fi on the subways and at resturants. We figured out that with our Magic Jack, we could call the US for free from anywhere in Japan (even at a park), provided we connected the laptop to this mobile Wi-Fi. I guess the problem here is that whenever we'd be doing something like that, it would be 2:00 AM in the US.
Anyways, after our 4 hour cell phone buying experience, we ate dinner at a Japanese/American family resturant and made it home by around 8:30. Matthew had his first App by 8:35.